Frequently Asked Questions

About Our Hair Extensions

What type of hair extensions do you carry?

At HBoss, we carry premium quality hair extensions including micro/genius weft & Flat/K-Tips extensions. All of our extensions are made from 100% human hair for a natural, seamless, long lasting beautiful look & feel.

Can I colour or heat style my extensions?

Yes! Our extensions are made from real human hair and can be coloured, curled, straightened, and styled just like your natural hair. We recommend using a heat protectant and consulting a professional stylist for colouring.

How do I choose the right length and colour?

We recommend matching the extensions to your natural hair colour as closely as possible. If you're unsure, feel free to contact us — we're happy to help you find your perfect match.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary by location — you'll receive a tracking number once your order ships.

Do you ship across Canada?

Yes, we ship Canada-wide! 🇨🇦

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible.

Returns & Care

What is your return policy?

Due to the hygienic nature of hair products, we do not accept returns on opened or used extensions. Unused, unopened items may be returned within 14 days of delivery.